At Tabiz, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for issuing refunds in the event of damaged items during shipping.

Refund Eligibility:

We will only issue refunds for damaged items that occur during shipping. If your item arrives damaged, please contact us within 1 days of receiving your order to report the issue and initiate the refund process.

How to Request a Refund:

To request a refund for a damaged item, please contact our customer service team at with your order number and a description of the damage. Please also provide clear photographs of the damaged item and its packaging, as this will help us assess the situation and expedite the refund process.

Refund Process:

Once we have received and reviewed your refund request, we will notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment within 10 business days.

Return Shipping:

If your item is eligible for a refund, we may request that you return the damaged item to us. We will provide you with a prepaid return shipping label or arrange for the item to be collected by our carrier.

Contact Us:

If you have any questions or concerns about our Refund Policy or your refund eligibility, please contact us at Our customer service team is here to assist you and ensure that you have a positive shopping experience with Tabiz.